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This company has abusive advertising practices. I have repeatedly tried to block them from jamming up my email but getting bombarded with unwanted garbage mail every single day. I would never purchase anything from this company. They are untrustworth…
Thank you for sharing your feedback. We're sorry to hear about your experience. We take concerns about marketing communications seriously and strive to comply with all unsubscribe requests and email preference settings. We certainly do not intend to…
User friendly procedure Vast majority of works of art
I recently purchased a drawing by an artist I have admired and followed for a long time. The artwork arrived very quickly and was packaged with great care, ensuring it reached me in perfect condition. I am absolutely delighted with my purchase. Seei…
Thank you so much for your kind words! We're thrilled to hear that the artwork exceeded your expectations and arrived quickly and in perfect condition. There’s nothing better than seeing a piece you love in person and having it make an even greater i…
Easy to communicate with, responsive, easy safe pay link, faster than expected shipping.
Thank you for your review! We're delighted to hear that you found the process easy, from communication and payment to delivery. Providing a seamless and secure experience is always our goal, and we're glad your artwork arrived sooner than expected. T…
Everything was perfect, I love Saatchi Art!!
Thank you so much! We're thrilled to hear that everything was perfect and your support means a great deal to us and our artist community. If you'd like to share a photo of your artwork in its new home, we'd love to see it! Feel free to email it to so…
Art took longer than expected to ship. Listing had contradictory information that said “ready to hang” and “shipped tube.” It was shipped in a tube without canvas stretchers so it isn’t remotely ready to hang. Art is beautiful though.
Thank you for your feedback. We're sorry for the confusion caused by the listing information and that the artwork took longer than expected to ship. We appreciate you bringing this to our attention and will review the listing details with the artist.…
The artwork was as pictured and arrived within a few weeks as stated. Very satisfied. Ordered 3 pieces all were great!
Thank you for your review! We're delighted to hear that all three artworks arrived as expected and that you were pleased with both their quality and the delivery experience. Thank you for supporting our artist community, and if you'd like to share ph…
I am trying to make a return and I have not heard back. The return process is not straightforward.
A member of our team will be in touch shortly to assist you and help move your return request forward. Thank you for your patience!
This is truly an amazing idea where you can buy art from all over the world. The order was smooth, delivery service was superb, the painting was packaged securely with care. What’s more, the painting was truly a work of art.
Thank you so much for sharing! We're thrilled to hear that you enjoyed discovering art from around the world and that your experience, from ordering to delivery, was smooth and enjoyable. It's great to know your painting arrived safely and lived up t…
Communication and accuracy of product.
Thank you for your review! We're delighted to hear that you were pleased with both the communication throughout the process and the accuracy of the artwork received. Providing a seamless experience and ensuring artworks meet expectations are always o…
First time buyer. Artwork arrived damaged wrapped in tissue paper that stuck to the art. I sent an email informing of damages and I received an email response stating “received my request” and they would respond in 1-2 days. It is day 3 and no word f…
We're very sorry to hear that your artwork arrived in this condition. This is certainly not the experience we want for our customers. A member of our team will be reaching out to you shortly. Thank you for your patience.
The piece was delivered to our home in a well packed container. The artwork was what we were expecting in terms of color tones. The process was quick and easy. They happened to be offering a price promotion at the time we purchased and that was the…
Thank you for your review! We're so pleased to hear that your artwork arrived safely, matched your expectations, and that you found the purchasing process quick and easy. It's always great when a promotion comes along at just the right time, too! Tha…
They always got back to me whenever I asked for something or requested anything The art is stunning!
Thank you for your review! We're delighted to hear that our team was responsive and that you're enjoying your artwork. Providing a great experience from start to finish is always our goal. Thank you for supporting our artist community, and if you'd…
This is the third or fourth piece of art I've bought through Saatchi. I love the ease of finding pieces that I love, being able to see pricing and make offers, and the smooth transactions. Each piece has shipped promptly with excellent packaging. The…
Thank you for your continued support! We're honored to have helped you find several pieces you love. It's wonderful to hear that you've enjoyed the artwork selection, offer process, smooth transactions, and reliable shipping experience. We truly appr…
Shopping was easy, after purchase received updates about stages of deliver and parcels arrived promptly.
Thank you for your review! We're glad to hear that your experience was smooth and that you found our delivery updates helpful. We appreciate your support of our artist community. Enjoy your new piece!
My experience was extremely disappointing. At the time of purchase, I paid both for the artwork and the customs charges, based on Saatchi Art's representations that no further customs costs would be payable. However, when the shipment arrived, it was…
Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. This is not the service we aim to provide, and we are particularly concerned to hear about the quality issues you described. We understand how frustrati…
My art purchase arrived securely via courier with a signature required. The art was well packaged and arrived in perfect condition. The painting represented on the website is accurate and I’m very happy with it.
Thank you for the review! We’re so happy that you’re pleased with the piece and had a good overall experience. If you’re open to it, we’d love to see photos of the artwork in its space. Feel free to share them with us at social@saatchiart.com Thank…
The art is exactly as described the ordering process was easy. I was kept informed along the way. Perfect experience buying art.
Thank you for sharing! We're so happy to hear the artwork met your expectations and that you had a good purchase experience. If you're open to it, we'd love to see photos of the artwork in its space. Feel free to share them with us at social@saatchi…
Large selection of artwork, with varied price ranges. Shipping is generally fast (depending on customs) and communication is good.
We're glad to hear you appreciate the selection of artwork and price range, and that shipping and communication have met expectations. Thank you for sharing your experience and supporting our artist community!
Everything is smooth. Website, delivery, everything.
Thank you for your feedback. We're so glad to hear that you've had a good experience. We appreciate your support and hope your artwork brings you joy for years to come!
Well curated collections with a smooth buying experience. My art was extremely well-packed and promptly delivered.
Thank you for your review! We're happy to hear that you enjoyed the buying experience and that your artwork arrived promptly and in excellent condition. If you're open to it, we'd love to see photos of your artwork in its new home. Feel free to sha…
The artists and their artworks are the best. It is always a pleasure to find some new artworks and artists. The art is shipped in a timely manner. It is packaged well and tracked from seller to my door. I have purchased many pieces from Saatchiart…
Thank you so much for sharing your experience. We're delighted to hear that you've discovered so many artists and artworks you love and that your orders have arrived safely and on time. We appreciate your support of our artist community! If you're o…
Customs drama Piece doesn't state where it is being shipped from and Saatchi offers no assistance with customs or documentation, even though you pay the import duties and taxes upfront
Thank you for your feedback. We are sorry for the frustration. In some cases, collectors may need to work directly with their local customs office during the import process. Our team is actively monitoring the situation and will remain in touch direc…
There is a large choice of paintings meaning I can find ones that speak to me after long searching; the communications are good, and the DHL delivery went smoothly
We're so pleased to hear that you found artwork that truly spoke to you. It's also wonderful to know that our communication met your expectations and that your delivery experience with DHL went smoothly. Thank you for the review and supporting our ar…
Good quality
Thank you for your review! We're delighted to hear that you are pleased with the quality of your artwork. Enjoy!
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