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Shopping was easy, after purchase received updates about stages of deliver and parcels arrived promptly.
My experience was extremely disappointing. At the time of purchase, I paid both for the artwork and the customs charges, based on Saatchi Art's representations that no further customs costs would be payable. However, when the shipment arrived, it was…
Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. This is not the service we aim to provide, and we are particularly concerned to hear about the quality issues you described. We understand how frustrati…
My art purchase arrived securely via courier with a signature required. The art was well packaged and arrived in perfect condition. The painting represented on the website is accurate and I’m very happy with it.
Thank you for the review! We’re so happy that you’re pleased with the piece and had a good overall experience. If you’re open to it, we’d love to see photos of the artwork in its space. Feel free to share them with us at social@saatchiart.com Thank…
The art is exactly as described the ordering process was easy. I was kept informed along the way. Perfect experience buying art.
Thank you for sharing! We're so happy to hear the artwork met your expectations and that you had a good purchase experience. If you're open to it, we'd love to see photos of the artwork in its space. Feel free to share them with us at social@saatchi…
Large selection of artwork, with varied price ranges. Shipping is generally fast (depending on customs) and communication is good.
We're glad to hear you appreciate the selection of artwork and price range, and that shipping and communication have met expectations. Thank you for sharing your experience and supporting our artist community!
Everything is smooth. Website, delivery, everything.
Thank you for your feedback. We're so glad to hear that you've had a good experience. We appreciate your support and hope your artwork brings you joy for years to come!
Well curated collections with a smooth buying experience. My art was extremely well-packed and promptly delivered.
Thank you for your review! We're happy to hear that you enjoyed the buying experience and that your artwork arrived promptly and in excellent condition. If you're open to it, we'd love to see photos of your artwork in its new home. Feel free to sha…
The artists and their artworks are the best. It is always a pleasure to find some new artworks and artists. The art is shipped in a timely manner. It is packaged well and tracked from seller to my door. I have purchased many pieces from Saatchiart…
Thank you so much for sharing your experience. We're delighted to hear that you've discovered so many artists and artworks you love and that your orders have arrived safely and on time. We appreciate your support of our artist community! If you're o…
Customs drama Piece doesn't state where it is being shipped from and Saatchi offers no assistance with customs or documentation, even though you pay the import duties and taxes upfront
Thank you for your feedback. We are sorry for the frustration. In some cases, collectors may need to work directly with their local customs office during the import process. Our team is actively monitoring the situation and will remain in touch direc…
There is a large choice of paintings meaning I can find ones that speak to me after long searching; the communications are good, and the DHL delivery went smoothly
We're so pleased to hear that you found artwork that truly spoke to you. It's also wonderful to know that our communication met your expectations and that your delivery experience with DHL went smoothly. Thank you for the review and supporting our ar…
Good quality
Thank you for your review! We're delighted to hear that you are pleased with the quality of your artwork. Enjoy!
Framing not acceptable. Cheap spring clips to hold painting in frame fell out immediately. Otherwise, painting is quite nice, as expected. Packing excellent, if a bit excessive. jim
Thank you for your feedback. We’re glad to hear you’re pleased with the painting itself, but sorry to hear about the issue with the frame. A member of our team will be in touch to assist.
I ordered $700 worth of prints and they were incredibly poor quality- pixelated, dull, crumpled. If I had taken screenshots and printed at FedEx I could’ve achieved a better outcome. Would not advise anyone considering prints to use this service.
We're very sorry to hear this, and thank you for letting us know. This is certainly not the standard we aim to provide, and we understand how disappointing this must be, especially given the investment you made. Someone from our support team will be…
This is a solid, trustworthy company that provides a straightforward well-organized approach for purchasing quality art. The site is easy to navigate, provides a great selection and good overview. One has the ability to easily save multiple possibl…
Thank you so much! We're honored to have earned your trust and are delighted to hear that you've had consistently positive experiences with us. Making it easy to discover, save, and purchase artwork is something we work hard to achieve, so it's wonde…
The entire process, from start to finish, was a wonderful experience. Beginning with the on-line photos of the sculptures I selected, to the delivery of my new acquistions, I could not have been happier. Although each work selected was created in a…
Thank you for taking the time to share such a thoughtful review! We're so happy to hear that your experience was a positive one from start to finish. It's wonderful to know that the sculptures arrived safely, in a timely manner, and matched your exp…
Art was shipped quickly and resembles the photograph.
We're so pleased to hear that your artwork arrived quickly and matched your expectations. We strive to ensure that the pieces collectors receive are represented as accurately as possible online, so it's wonderful to know you were happy with both the…
Overwhelming selection on a clean website, fool-proof ordering and payment process, even assistance offered. Nothing left to be desired!
We're delighted to hear that you had such a positive experience, from browsing our collection to completing your purchase. We work hard to make discovering and collecting art as seamless and enjoyable as possible, so it's great to know our website, o…
Great and quick service. I love my art from Richard Torvar
Thank you for the review! We’re so glad to hear you love your artwork and had a good experience. If you’re open to it, we’d love to see your artwork installed, feel free to share photos with us at social@saatchiart.com!
Unique art and prompt careful shipping
We are so glad to hear you had a good experience. Thank you for supporting our artist community and enjoy your new artwork!
Poor communication, delayed shipping, inaccurate dimensions of the work. Once the painting finally arrived it was nice and as pictured aside from being smaller than originally stated. I've had similar instances with Saatchi before. Fun place to loo…
Thank you for your feedback. We’re glad to hear the piece itself met your overall expectations once it arrived, but we understand how frustrating this must have been, and it’s not the level of service we aim to provide. We take concerns like this ser…
Great service and quick delivery
We’re so glad to hear you had a great experience and that your order arrived quickly. We appreciate your support of our artist community and hope you enjoy your artwork for years to come!
Up until today, we had our offer accepted by the artist. Saatchi confirmed it. We were happy and excited for a week +. Today we received an email saying the artist had decided not to honor the sale. So disappointing, not to mention unprofessional.
Thank you for taking the time to share your feedback. Based on the order details associated with this review, we can confirm that the artwork was successfully delivered on May 29th. If there has been any confusion, please feel free to reach out to o…
Excellent artwork delivered in a safe and secure way with customer care and service at the centre of all activity.
We’re so glad to hear that your artwork arrived safely and that you had a positive experience with our team. If you’re open to it, we’d love to see the piece in its new home, feel free to share any installation photos with us at social@saatchiart.co…
I bought a great artwork and it was easy and all worked. Top marks, 5*****
Thank you for the review! We’re delighted to hear that everything went smoothly and that you’re happy with your artwork. If you’re open to it, we’d love to see how it looks in your space, feel free to share any installation photos with us at social@…
I really thought the entire process from selecting art online through the app, to negotiating with the artist, to the sale, to finally the delivery was absolutely fantastic. We have ordered a few times this way and always experienced the very best.…
We’re thrilled to hear that you’ve had such a positive experience across every step, from discovering artwork to working with the artist and receiving your piece. It means a lot to know that both the quality of the artwork and the overall process hav…
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