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Quick and efficient
I have purchased several pieces from Saatchi in the last few weeks, so I can't be specific about which piece I'm evaluating. But I can emphatically say that in general, it is very easy doing business with Saatchi. It's easy to search for new pieces…
spent days looking for what I wanted with fascination and I finally found the perfect piece in Europe. The piece arrived in less than 10 days in perfect condition. (It would have come sooner if I wasn't out of town). I trust this vendor and I will bu…
Horrible experience. No accountability and effort to correct their mistakes.
We're sorry to hear that your experience has been disappointing. We take feedback like this seriously and regret that we haven't met your expectations. Our team has been working to assist you, and we look forward to bringing the matter to a satisfact…
art was damaged when received.
We're so sorry to hear that your artwork arrived damaged. A member of our team will be in touch to assist. Thank you so much for your patience and for giving us the opportunity to resolve this for you.
Great art available and easy to search. Prices are manageable and fast response to offers. Shipping included is a real benefit. Last art piece ordered, shipping delayed by artist which was frustrating based on previous experience. Would not hesitate…
Thank you for your thoughtful review and for supporting emerging and lesser-known artists! We're delighted to hear that you enjoy the selection of artwork on Saatchi Art, along with our search experience, pricing, and offer process. We're sorry that…
A no bother experience I got what I wanted speedily and no fuss.
Thank you for your lovely feedback! We're delighted to hear that your experience was smooth, straightforward, and that you found exactly what you were looking for. We hope you enjoy your artwork for many years to come.
It would have been 5 star except for 2 things. First piece I selected was never acknowledged by the artist, but I wasted almost a week for nothing to happen. Second piece went fine with Saatchi and artist, but DHL screwed up and delivered on wrong da…
Thank you for sharing your feedback! We're sorry that your first artwork selection didn't work out, and that the delivery of your second piece didn't go as smoothly as expected. We understand how frustrating it can be to wait for an artist's response…
Prompt service and beautiful painting
Thank you for your lovely feedback! We're delighted to hear you are happy with both the service and your new painting. We hope you enjoy your artwork for years to come!
Needed to return a painting (colors were too bright for the room.) Quickly received a response from Saatchi Art and the documentation for the return. A courier was sent to pick up the item. The whole process was smooth and efficient.
Thank you for taking the time to share your feedback! We're sorry the painting wasn't quite the right fit for your space, but we're happy to hear our team was able to assist promptly and make the return process as smooth and hassle-free as possible.…
Item was easily tracked and delivery was as promised
Thank you for your kind review! We're delighted to hear that tracking your order was easy and that your artwork arrived as promised. Enjoy your new artwork!
Easy view and order. Had an issue with customs transport from no EU country, and Saatchi gallery helped resolve
We're glad to hear you found our platform easy to navigate and that you enjoyed the ordering process. We're also pleased our team could assist in resolving the customs and shipping challenges with your international order. Thank you for sharing your…
I’ve had a very disappointing experience with Saatchi Art’s customer support. I’ve contacted them several times about a print that was purchased a month ago and still hasn’t arrived. The collector is someone I know personally, so I know the print ha…
We're sorry to hear about your frustration and understand your concerns. We'd like to clarify that your initial inquiry received a response within two business days. Your subsequent follow-up was received on Friday evening, outside our business hour…
The art was delivered with a broken frame. I applied for a return but 10 days later still haven’t heard from them
We’re sorry to hear that your artwork arrived with a damaged frame, and we understand how frustrating it can be to wait for a resolution. Our team responded to you last week, and we’re currently following up with the artist to determine the best way…
I have ordered multiple original art pieces from Saatchi Art. I have been extremely pleased with each one. The images online were accurate. The artists were easy to contact when needed. And the pieces arrived undamaged.
Thank you for your continued support of Saatchi Art! We’re delighted to hear that you’ve been so pleased with your purchases and that each piece has met your expectations.We truly appreciate your trust in us and hope you continue to discover more art…
Beautiful Art, clear messaging and delivery on time. Thank you, and please let the artist know I love the piece!
Thank you for your lovely review! We’re thrilled to hear that you love your new artwork and that everything went smoothly, from communication to delivery. Thank you for choosing Saatchi Art, and we hope you enjoy your piece for years to come!
Easy to browse Good communication
We’re glad you found our website easy to browse and appreciated our communication. Thank you for sharing your experience!
Speed of delivery was great. Quality of painting is great. Only problem was import tax and non sterling fee charge on credit card. I am partially blind so may have missed import tax on your site. If you could make it clear about a non sterling charge…
Thank you for your review! We’re delighted to hear that you’re happy with the quality of your painting and the speed of delivery. We appreciate your feedback regarding import taxes and foreign transaction fees. These charges can be an unexpected par…
Quick shipping, great quality art.
We’re delighted to hear that you’re happy with the quality of your artwork and the quick shipping. Thank you for sharing and enjoy!
I've used Saatchi five times, and never had an issue. The artists always ship things out quickly, and packed very well. Everything I have bought is exactly what I expected or better.
Thank you for your continued support! We’re thrilled to hear that each experience has been a positive one and that your artwork has arrived promptly, carefully packaged, and just as you expected. Your trust means a lot to us, thank you again for shar…
bought a canvas through saatchi art, came packed really well and matched the photo, no complaints
Thank you for your kind review! We’re delighted to hear that your canvas arrived safely, was well packaged, and met your expectations. We appreciate your support and hope you enjoy your artwork for years to come!
Saatchi Art provides terrific service, start to finish. They quickly completed all communications with the artist and promptly notified me of my purchase. In addition, I was able to easily change the date of delivery.
Thank you for your lovely feedback! We're so pleased to hear that everything went smoothly, from communication and purchase updates to arranging a delivery date that worked for you. We appreciate you taking the time to share your experience and hope…
Full transparency, quick response. Easy to maneuver throughout the website. Beautiful artwork.
We're delighted to hear that you've had a positive experience with our platform and found it easy to navigate. It's wonderful to know that our transparency and responsiveness stood out to you, and we hope you enjoy your artwork for many years to come…
They sold two of my art prints with original price each around 40 euro and they assigned as payout only 12 usd from all that amount per print, and on top of that they made it so complicated to receive the payment, they put me through ridiculous paper…
Thank you for sharing your feedback. We understand that completing the payment verification process can feel time-consuming, particularly when the payout amount is relatively small. However, as with any legitimate business transaction, we must follo…
Lack of response to legitimate, document-based questions about 50% tariffs not being charged to artist but charged to me, as customer, at time of purchase; no clear avenue for resolution, clarification, and no desire from staff to respond or assist i…
Thank you for sharing your feedback. We understand the importance of receiving clear answers and appreciate you taking the time to share your concerns. Our team is working to address your questions and provide clarification, and we’re sorry that your…
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