Hear from real Saatchi Art buyers who found the art they love.
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The website is very well executed, the filters are excellent, and the Find Similar feature works surprisingly well. However, getting in touch with customer support is a pain, it takes a long time to get a reply from them, and cancelling an order, eve…
Thank you for taking the time to share your feedback. We're glad to hear you enjoy using our website and found features like the filters and "Find Similar" helpful. We're sorry to hear that your experience with customer support didn't meet your expe…
Love this piece. The charcoal work on the figure is so expressive, and those orange accents really make it pop. Feels raw and alive in person. Transaction was smooth too — great communication, arrived well packaged. Would buy from this artist again.
Thank you for such a thoughtful review! We love hearing how the piece feels in person. We're so glad the transaction was smooth from start to finish, and it means a lot that you'd buy from this artist again. Thank you for supporting our artist commun…
Saw this picture on my LG Frame TV and was super happy to find the original painting for sale in Australia. Bought immediately and while it took a time to arrive due to an exhibition and there were some initial challenges it came to the UK in only 4…
Thank you so much for sharing, what a great story of finding a piece that you love! Thank you for your patience while it was part of the exhibition, and we're so glad the shipping itself was smooth once underway, arriving safely in the UK in just 4 d…
The item arrived. The color was not even close to what was depicted on line. Have yet to receive a callback to return the item.
We're so sorry to hear this and thank you for your patience over the weekend while our office was closed. A member of our team will be in touch shortly to assist you.
Ordering was totally smooth! Easy checkout, clear communication, and helpful details about the artist and piece along the way. I'm looking forward to seeing the tempera textures in person, based on the images alone, it already feels like a quietly ca…
Thank you so much for your review! We're so glad the checkout process was smooth and that you found the communication and artist details helpful along the way. If you are open to sharing, we'd love to see installation photos, please feel free to send…
Excellent experience. Painting was well packaged and arrived safely and promptly. Very happy with the artwork, it is beautiful.
Thank you so much for your review! We're so glad your painting arrived safely, promptly, and well packaged and it's wonderful to hear you're happy with the piece and find it beautiful. If you are open to sharing, we'd love to see installation photos,…
easy to buy!
Thank you for the review, we are glad to hear you had a good experience! We appreciate your support of our artist community!
I've purchased 3 times from Saatchi Art and had problems with 2 orders. On my first order, the item got held up in customs for at least a month. I could not get anyone from Saatchi to assist via email, phone calls, etc. I finally came out here and le…
Thank you for taking the time to share your feedback. We're glad to hear that you're happy with the artwork itself. We're sorry about the difficulties you experienced. We understand how frustrating customs delays and unexpected carrier invoices can…
I was worried about ordering art online but I was blown away by the experience and the quality of the art.
Thank you so much for your review, we are so glad to hear you had a good experience! We know ordering art online can feel like a leap of faith, so hearing that we exceeded your expectations means a lot. We're especially glad the quality of the piece…
Before purchasing I had questions, customer service was quick and responsive. Very assuring before I made purchase.
Thank you so much for sharing! We're glad our team could answer your questions and give you the confidence to move forward with your purchase. Providing quick, helpful support, is exactly what we aim for. Thank you again and enjoy your new artwork!
Saatchi Art sells quality art. To me, it is like a museum. I have learned a lot looking at the multitude of art genres and styles. My taste has changed and has been enriched. I can't afford originals, though I bought a few. Now, more and more, I am…
Thank you so much for your thoughtful review! We're honored to hear that Saatchi Art has been a place where you've discovered new artists and expanded your appreciation for different styles and genres. It's wonderful to know you've enjoyed both orig…
I purchased a piece of art, it arrived quickly and was carefully wrapped for shipping. Additionally the artist included a short thank you note. Very happy
Thank you so much for taking the time to share this! We're thrilled to hear your piece arrived quickly and in great condition and we're so glad the artist's note added a personal touch to the experience. We hope you enjoy your new artwork for years t…
Once again, I have received an incredibly beautiful one of a kind artwork. I highly recommend this company! The website is easy to navigate and allows consumers to bypass the difficulties of purchasing art from other countries.
Thank you so much for your continued trust and for taking the time to share this wonderful review! We're thrilled to hear that your latest piece arrived safely and that it's living up to the "one of a kind" artwork we strive to deliver. It also means…
The ZenDesk experience was terrible. Emails sent to Saatchi wouldn't get through. The “customer service” phone line went straight to voicemail every time and i never got a callback. (I think they contract out customer service.) I’m surprised we actua…
Thank you for taking the time to share your feedback. We're very sorry about the communication difficulties. We understand how frustrating that must have been, especially for such an important purchase and milestone anniversary gift. Our team made m…
Received wrong artwork ... or artist replaced with similar but different art than what we had purchased.
We're very sorry that you received the incorrect artwork and understand how disappointing this is. Our team is already working closely with both you and the artist to resolve the issue and ensure you receive the correct piece as quickly as possible…
everything went well, great art selection, inforamtion and easy payment. It would be good to know that a art piece is coming from out of the country. It was and additional two weeks working through issues at customs.
Thank you so much for the kind words and for sharing your experience! We're really glad you enjoyed the art selection and found the payment process smooth. Regarding the customs delay, thanks for flagging this. Each listing does show the artist's co…
From start to finish, shopping for art on Saatchi Art was very smooth. We are very happy with our purchase as well as delivery. The quality of the art is top notch
We're delighted to hear the whole process, from browsing to delivery, was smooth and enjoyable. It also means a lot to know you're happy with both your purchase and the quality of the art. Thank you for sharing and supporting our artist community!
Excellent service. Saatchi continually kept me informed about the status of my order.
Thank you for the review! We're so glad our team kept you well-informed throughout the process. We appreciate you taking the time to share your experience and hope you enjoy your new artwork for years to come.
Delivery was reasonably fast. The painting looked like the pictures. And, the painting is beautiful.
Thank you for sharing your experience! We're so glad the delivery timing worked well for you and that the painting matched what you saw online. Enjoy!
Art was shipped promptly and as depicted
Thank you for sharing! We're so glad your piece arrived quickly and matched your expectations. We hope you enjoy it for years to come!
This is about the 10th painting I have purchased at Saatchi! The service and the art, as well as the artists whose work I have purchased has been splendid. The prices are good, and it lets you buy work by emerging artists that you might not ordinaril…
Thank you so much for the review and for collecting artwork with us 10 times over! We're thrilled you've found so many pieces that resonate with you along the way. It means a lot to hear that both the art and the service have consistently met your ex…
The art arrived poorly stretched; not tight but flapping. Difficult to re-stretch without damage to the piece because it was wrapped over the edge. Given that it arrived stretched anyway, it could have been delivered framed. Some simple framing optio…
We are so sorry to hear this! A member of our team will be in touch to assist. Thank you for taking the time to share your feedback.
Will, my contact at Saatchi, answered every email and very quickly! He made the entire process, from beginning to end, perfect! I can't wait to buy more pieces!
Thank you for your review! We're delighted to hear our team provided responsive support and helped make your experience a great one from start to finish. We truly appreciate your support of our artist community and look forward to helping you discove…
Beautiful piece of art!
We're so glad to hear you love your new artwork. Thank you for sharing your experience and supporting our artist community!
Responsive client focused. No pushback on returns and applying credit for new purchases
Thank you for your kind review! We're so pleased to hear you had a positive experience with our team. Providing responsive, customer-focused service is important to us, and we appreciate you taking the time to share your feedback. We hope you enjoy y…
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